Welcome to Hackett London Shop at www.manclosets.com. These Terms and Conditions govern your use of our website and purchases of our premium British heritage apparel and accessories. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to individuals aged 18 or older who can form legally binding contracts. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Hackett London Shop or its licensors and is protected by international copyright laws. The “Hackett London” name and associated logos are trademarks of our brand.

You may not reproduce, distribute, or create derivative works from any content without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our British heritage apparel and accessories, including:

  • Men’s clothing (blazers, coats, jeans, knitwear, polo shirts)
  • Footwear (casual and formal shoes)
  • Accessories (belts, cufflinks, keyrings, scarves & caps)

Colors may vary slightly due to monitor settings. If you receive an item that substantially differs from its description, please contact us immediately.

2.2 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices and correct pricing errors.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity or product unavailability.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. For security, we may request additional verification for certain transactions.

3.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation once your order ships.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide, excluding certain Asian countries and remote regions. International customers are responsible for any customs duties or import taxes.

4.3 Delivery Issues

While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates. We are not liable for delays caused by carriers or customs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery date. To be eligible:

  • Items must be unworn, with all original tags attached
  • Must include original packaging and accessories
  • Must be accompanied by proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, these items are final sale unless faulty:

  • Belts
  • Cufflinks & Braces
  • Keyrings
  • Scarves & Caps

5.3 Return Process

  1. Email your return request to [email protected]
  2. Await our authorization and return instructions
  3. Ship items to our Austin facility using a trackable method

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

5.4 Refunds

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect your return.

6. Customer Responsibilities

  • Provide accurate personal and payment information
  • Inspect products promptly upon delivery
  • Follow proper return procedures if dissatisfied
  • Pay any applicable customs duties for international orders
  • Use the website in compliance with all applicable laws

7. Limitation of Liability

Hackett London Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product issues resulting from normal wear and tear or improper care
  • Delays or failures in performance caused by events beyond our reasonable control

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States. Any disputes shall be resolved in the courts of Austin, Texas.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or our products:

Hackett London Shop
4492 Valley Lane
Austin, TX 78749
United States
Email: [email protected]