Privacy Policy

At Hackett London Shop at ManClosets (“we,” “us,” or “our”), we value your privacy as much as we value the craftsmanship in our British heritage apparel. This Privacy Policy outlines how we collect, use, protect, and share information gathered through our website manclosets.com. By accessing our site, you consent to the practices described herein.

1. Information We Collect

To provide our discerning clientele with exceptional service, we collect the following categories of information:

• Personal Identification Information: Name, email address, phone number, shipping/billing addresses when you make a purchase or create an account.
• Payment Information: Credit card details (processed securely through our payment gateways), PayPal account information (processed directly by PayPal).
• Transaction Details: Purchase history, order numbers, product preferences, and return information.
• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited, time spent on site, click patterns, and referring website information.
• Communication Records: Correspondence through email, live chat, or other channels.

2. How We Use Your Information

We employ your data with the same precision we apply to our tailoring:

• To process and fulfill your orders for our premium British apparel and accessories
• To provide personalized customer service worthy of a heritage brand
• To enhance your shopping experience through website optimization
• To communicate about orders, promotions, and new collections (with your consent)
• To prevent fraud and ensure transaction security
• To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your information with the discretion expected by gentlemen of taste:

• Service Providers: We engage trusted partners for payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing services—all bound by confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our rights and property.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
• Aggregated Data: We may share anonymized, aggregated data for analytical purposes.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding some remote areas in Asia and other regions), your information may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through standard contractual clauses or other approved mechanisms.

5. Data Security

We protect your data with the same dedication we apply to crafting our garments:

• 256-bit SSL encryption for all transactions (the same standard used by financial institutions)
• PCI DSS compliance for payment processing
• Regular security audits and vulnerability testing
• Limited access to personal data on a need-to-know basis

While we implement robust security measures, no electronic transmission or storage is 100% secure. We encourage you to protect your account credentials and notify us immediately of any unauthorized activity.

6. Your Rights

As a valued customer, you maintain certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Restriction: Limit how we use your information
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Opt-out of marketing communications at any time

To exercise these rights, please contact us at [email protected]. We may require verification of your identity before processing requests.

7. Cookies and Tracking Technologies

Our website uses cookies—like the finest details in our accessories—to enhance your experience:

• Essential Cookies: Necessary for site functionality (e.g., shopping cart)
• Performance Cookies: Help us improve our website
• Functional Cookies: Remember your preferences
• Targeting Cookies: Used for personalized advertising (with your consent)

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

8. Children’s Privacy

While we offer a ‘Boys’ collection, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us