Welcome to Hackett London Shop at ManClosets, where British elegance meets global convenience. Below you’ll find answers to our most commonly asked questions about our products, services, and policies.
About Our Brand
Who is the typical Hackett London customer at ManClosets?
Our clientele consists of discerning gentlemen who appreciate timeless British style with modern sophistication. They value quality craftsmanship in clothing and accessories, from business attire like blazers and formal shirts to casual weekend wear including polo shirts and jeans. Our customers span globally (excluding some remote areas) and include professionals, style-conscious individuals, and those who appreciate heritage brands with contemporary relevance.
What defines Hackett London’s product aesthetic?
Hackett London embodies refined British elegance with meticulous attention to detail. Our collections feature:
- Classic silhouettes with modern fits
- Premium fabrics and materials
- Traditional craftsmanship with contemporary styling
- Versatile pieces that transition seamlessly from business to leisure
- Signature accessories that complete the gentleman’s wardrobe
Product Information
What types of products does Hackett London offer?
Our curated selection includes:
- Clothing: Blazers, coats & jackets, shirts, polo shirts, jeans, knitwear, gilets
- Footwear: Formal shoes, casual shoes
- Accessories: Belts, cufflinks & braces, scarves & caps, keyrings
- Luggage: Bags and travel essentials
How can I determine the correct size for my order?
Each product page includes detailed size charts with British and international measurements. For tailored items like blazers and shirts, we recommend consulting our fit guide or contacting customer service at [email protected] for personalized advice.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure transactions.
Is my payment information secure?
Absolutely. We employ industry-standard encryption for all transactions and never store complete payment details on our servers. PayPal transactions are processed through their secure platform.
Shipping & Delivery
What are my shipping options?
We offer two premium shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx with tracking, delivered in 10-15 business days after dispatch
- Complimentary Shipping: Free for orders over $50 USD via EMS, delivered in 15-25 business days after dispatch
Do you ship internationally?
Yes, we proudly offer global delivery to most international destinations (excluding some remote areas in Asia and other regions). International customers should note that customs duties and taxes are the responsibility of the recipient.
How can I track my order?
All shipments include tracking information. Once your order is dispatched, you’ll receive an email with tracking details. You may also contact our customer service team at [email protected] for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, undamaged, and in their original packaging with all tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.
Customer Service
How can I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We typically respond within 24-48 hours during business days (Monday-Friday).
Where is ManClosets located?
Our operations are based at 4492 Valley Lane, Austin, US 78749. However, we serve customers worldwide through our online platform at www.manclosets.com.
For any additional questions not covered here, please don’t hesitate to contact our customer service team. We’re committed to bringing British sartorial excellence to your wardrobe with the utmost care and attention to detail.